Dear customer,
if there is a difference in opinion about a purchase we always try to solve this between buyer and seller.
If that does not solve the problem you can send a complaint to an arbitration commission, please go to
http://ec.europa.eu/consumers/odr/ or https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage and follow the instructions.
